Q1: Is every product sold from Royal Crown Perfumes authentic and not fake?
A1: We unconditionally guarantee that all products that you purchase from our website are genuine and authentic. We only deal directly with established manufacturers or distributors. In some instances, we work with trusted suppliers who purchase directly from the same manufacturers or distributors.
Q2: What if I prefer to pick up my purchase from the site?
A2: Yes! We welcome our customers to shop from our store in Bur Dubai, Meena Bazar. Click on the link to view our store location.
Q3: What methods of payment can I use?
A3: We accept direct credit card entry on our website (Visa and Mastercard only),
as well as net banking.
Q4: Is it safe and secure to give you my credit card details?
A4: Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. This is the industry standard for online payments. We currently use the market leader in SSL certificates issued by GeoTrust.???
Q5: Do you deliver to other countries apart from UAE?
A5: At this point we only deliver products within UAE due to restrictions on flammable goods. However, we are actively looking for ways to expand our distribution. Please keep checking back for future updates.
Q6: What are the delivery charges?
A6: AED 25 per order for purchases under AED 150, Free delivery for orders over AED 150.
Q7: When can I expect my order to be delivered?
A7: it takes a minimum of 2 and a maximum of 5 business days UAE-wide including most remote area deliveries.
Q8: The product that I would like to purchase is out of stock. When can I expect it to be available again?
A8: It would usually depend on the product you intend to purchase. We recommend that you contact us and quote the product that you wish to purchase. One of our friendly customer service staff will get back to you with a confirmed date of availability. Alternatively, when a product is out of stock, you can enter your email address on the product page, and you will be notified once that particular product is back in available status.
Q9: Where can I find more information about the products and services?
A9: Please visit the Contact Us page.
Q10: What is Royal Crown Perfumes policy regarding customer privacy and security of personal information?
Q11: Where can I read through Royal Crown Perfume's terms and conditions?
A11: You may visit Royal Crown Perfume’s Terms and Conditions page.
Q12: What if I need to return or exchange a purchased product?
A12: The details of Royal Crown Perfume’s Return Policy can be found on this page.